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Genesys Cloud D Level Gurgaon
2 weeks ago
**Job Summary**
- Experience:
12 - 20 Years
Location:
Gurgaon
- Designation:
Genesys Cloud D Level Gurgaon
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:
Graduate/Bachelors
Industrial Type:
IT-Hardware & Networking
Functional Area:
IT Software - Network Administration / Security
Key Skills:
CCaaS,Genesys Cloud
Job Post Date:
Thursday, March 28, 2024
**Company Description**
- Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
- Their principal activities include:
Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
- Specialties: Telephony, Networking, Cloud Services, Unified Communications
- Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
- Cloud Solutions - Customer Contact
Tasks & Responsibilities
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions.
- Preparation of customer documentation and the corresponding offer documents
- Presentations of the solution concepts to customers/partners at the management level
- Further development of solution scenarios
- Preparation of documentation for multiple integrated solutions
- **Requirements**:
- 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.
- Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery.
- At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
- Master's degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services
- Good customer profile with strong communication and negotiation skills
- Strong presentation and demo skills, also to be able to conduct customer workshops
- Good ability to work in a team, and experienced in working with international teams is very helpful
- Very good control on English as business communication language
- Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
- Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
- Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
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