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Architect, Telecom

4 weeks ago

Pune, India Zensar Technologies Full time

**Architect, Telecom - Level M3**
**-**
**(**
**0101334**
**)**

**Description**
- Avaya Telecom engineer L3
- Telecom (Location - Pune)
- Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.

What's this role about?
- .
- Here's how you'll contribute:

- In this role you will help us:

- Design, configure, and implement Avaya telecommunications systems, including Avaya Aura Communication Manager, Session Manager, and Avaya IP Office.
- Collaborate with internal stakeholders to gather requirements, design solutions, and ensure the Avaya telecom infrastructure meets business needs.
- Install, upgrade, and maintain Avaya telecom equipment, servers, gateways, switches, and endpoints.
- Monitor system performance and network traffic, identify potential issues, and implement proactive measures to ensure optimal performance and reliability.
- Troubleshoot and resolve complex technical issues related to Avaya telecom systems, including voice quality, connectivity, and integration problems.
- Provide technical support and guidance to end-users, resolve user-reported issues, and conduct training sessions to enhance their understanding of Avaya telecom systems.
- Implement security measures and ensure compliance with industry standards and regulations, safeguarding the integrity and confidentiality of communication data.
- Collaborate with vendors and service providers to procure telecom equipment, negotiate contracts, and ensure effective service delivery.
- Stay updated with Avaya product releases, patches, and firmware updates, evaluate their applicability, and plan and execute system upgrades accordingly.
- Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.

**Skills required to contribute**:

- We’re looking for someone with:

- Bachelor's degree in Telecommunications, Computer Science, or a related field. Relevant certifications may be considered in lieu of a degree.
- Proven experience with 5-7 years as an Avaya Telecom Engineer, working with Avaya Aura Communication Manager, Session Manager, and Avaya IP Office.
- Strong knowledge of Avaya telephony systems, including VoIP, SIP, H.323, ISDN, and digital/analog endpoints.
- Proficiency in Avaya call routing, voice mail, conferencing, and contact center solutions.
- Familiarity with Avaya Communication Manager features such as Automatic Call Distribution (ACD), Call Detail Recording (CDR), and Call Management System (CMS).
- Experience with Avaya System Manager for administration, configuration, and troubleshooting.
- Solid understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide user support.
- Relevant Avaya certifications, such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS), are highly desirable.
- Advantage Zensar
- We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
- Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
- Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

- Putting people first
- Client-centricity
- Collaboration

Ready to #ExperienceZensar?

**Primary Location***: India-Maharashtra-Pune

**Job Posting***: Jul 3, 2023

**Experience Required (In Years)***:
**Minimum**
- 10
**Maximum**
- 15

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