Global Service Desk Executive
3 weeks ago
**Global Service Desk Executive**
**Profile of the position**:
Level - Junior management level position.
Grade - L5 grade.
Reporting to Head - Managed Services.
Location - Seepz, Mahape
Night Shift
**Duties and Responsibilities**
- Assist Global Service Desk (GSD) Engineers by providing First level support.
- Identify and solve escalated problems related to computers, hardware, software and other related items via research, vendor and customer interaction.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Provide proactive Customer and GSD Management notification of problems.
- Provide and participate in training required to develop and maintain skills necessary to support end-users.
- Access software updates, drivers, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution.
- Produce and review documentation used to instruct end-users in the appropriate use of company computers and related equipment.
- Manage daily workload of the GSD organization.
- Perform Quality Assurance Monitoring on Analysts and Engineers. Participates in the development of Processes and Procedures for the GSD organization.
**Knowledge, Skills & Competencies**:
Hands on experience including but not limited to:
- Problem Solving
- Result Orientation
- Persuasiveness
- Learning orientation
**Desired Qualification**
- Basic Education must have a minimum bachelor’s degree.
- Excellent Communication Skills (Written & Verbal)
**Salary**: ₹25,000.00 - ₹42,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Shift:
- Night shift
Application Question(s):
- Are you comfortable to work in a night shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
**Speak with the employer**
+91 9324294830
Expected Start Date: 01/05/2023
- Health insurance
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