Field Support Associate
1 month ago
Job Description
S&P Global Commodity Insights
**The Role**: Field Support Associate, Commercial Systems Support
**The Team**: Our team supports the Commercial organization utilizing commercial CRM systems and tools within S&P Global Commodity Insights in attracting new clients, and retention of existing customers. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems - Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis
**What’s in it for you**:
Work with a global team and business
Support a fast-paced business
Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future
On the job training and development
**Responsibilities**:
Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
Create and manage Knowledge (i.e., self-help) articles with a high degree of accuracy, precision, and version control
Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset
Engage in product management by working alongside Product Owners by translating business needs into technical requirements and the creation of related work items
Provide backup support in Agile projects that will improve the commercial user experience and be able to conduct User Acceptance Testing with a high level of scrutiny
**What We’re Looking For**:
Excellent oral and written communication skills are required along with excellent MS Office skills.
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
**Grade/Level ( relevant for internal applicants only )**: 9
**The Location(s)**:
Manila, Pasig City, PH
Hyderabad, IN
Ahmedabad, IN
Islamabad, PK
**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.
LI-USA
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID**: 293346
**Posted On**: 2023-12-04
**Location**: Ahmedabad, Gujarat, India
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