Customer Service Associate

6 months ago

Gurugram Haryana, India Tynimo Lifestyle Private Limited Full time

**ROLE AND ELIGIBILITY CRITERIA**

**Role/Position:CSA**

**Reporting to:Supervisor / ASM**

**Location:Gurugram Reach 3 Road Mall**

**Basic Eligibility Criteria**:

- Experience: 6 months-1 year experience is retail industry / Fresher
- Qualification: Undergraduate/ Graduate

**Selection Process**:

- Screening round by Hr
- Personal Interview by Operations Head

**KEY RESPONSIBILITIES**:

- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Always be well groomed
- Go the “extra mile” to meet targets
- Maintain a clean and orderly environment in the store
- Follow all companies’ policies and procedures

**REQUIREMENTS AND SKILLS**:

- Customer Focus
- Effective communication - English, Hindi / Kannada
- Interpersonal Skills
- Role modelling
- Good physical endurance
- Basic understanding of sales principles and customer service practices
- Should be flexible with 24/7 shifts and working on holidays/ festivities
- Open to Feedback and learning
- High on Energy levels.
- Friendly, helpful, confident, and engaging personality

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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