Front Desk Executive

2 weeks ago

Vivekanand Nagar Nagpur Maharashtra, India SWASTHYAM SUPERSPECIALITY HOSPITAL,NAGPUR Full time

**Key Responsibilities**:

- **Patient Registration and Documentation**:

- Register incoming patients promptly and accurately in the hospital’s management system.
- Maintain and update patient records as per hospital protocols.
- Collect and verify patient details, insurance, or payment information.
- **Patient Care and Support**:

- Greet and guide patients to the appropriate consultation rooms or waiting areas.
- Address patient inquiries, concerns, and complaints with professionalism.
- Provide emotional support and reassurance, especially in emergencies.
- **Medical Assistance**:

- Assist doctors and nursing staff during examinations or minor procedures.
- Prepare and maintain examination rooms, ensuring cleanliness and readiness.
- Administer basic first aid under supervision, if required.
- **Coordination and Communication**:

- Coordinate between patients, doctors, nurses, and other departments (e.g., pharmacy, laboratory, radiology).
- Relay critical information to the night duty doctor or emergency team promptly.
- **Safety and Compliance**:

- Monitor patient flow and waiting times, ensuring adherence to operational safety protocols.
- Ensure infection control measures, like proper sanitization, are strictly followed.
- Report any irregularities, security concerns, or incidents to the appropriate authority.
- **Administrative Duties**:

- Handle appointment scheduling and cancellations for night operations.
- Prepare end-of-shift reports detailing patient visits, incidents, and other relevant data.
- Maintain stock of medical and office supplies for night operations.
- **Emergency Response**:

- Act swiftly during emergencies to provide support and ensure timely escalation to the emergency team or senior staff.
- Assist in transporting patients to emergency or inpatient facilities if needed.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent. Certification in basic healthcare or medical assistance is a plus.
- **Experience**: Previous experience in healthcare or OPD operations preferred.
- **Skills**:

- Strong interpersonal and communication skills.
- Ability to handle stressful situations with calmness and professionalism.
- Basic computer proficiency for managing patient records.
- Knowledge of medical terminology and first aid is advantageous.
- Multitasking and organizational abilities.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Night shift

Application Question(s):

- Are you comfortable for the Night shift?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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