Agm-tsg & Cxx

Job Req ID: 41826- Location: New Delhi, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**
- TM - TSG & CXX, Network

**Job Level/ Designation**
- M2 / AGM

**Function / Department**
- Technology/Quality

**Location**
- Delhi (UPW)

**Hiring Manager**
- Parichaya Ghosh

**Job Purpose**
- This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints, cordinating with relevant stakeholders and getting resolution for customer complaints..

**Key Result Areas/Accountabilities**
- Responsible for overall administration of TSG team monitoring and Operations tools in respective circle, including drive testing tools.
- Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints
- Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G network coverage tropology, in-building coverage, traffic, handset analytics etc
- HNI / Enterprise/ VIP/Escalations customer complaints handiling
- Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

**Core Competencies, Knowledge, Experience**
- In-depth technical knowledge in radio network parameters & optimization (2G/4G/VoLTE)
- Excellent domain knowledge and on
- field optimization experience
- Hands on experience with tools like CRM KPI's etc
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.

**Must have technical / professional qualifications**
- B.Tech Electronics and Telecommunications with 10-15 years of experience

**Role**
- TM - Tool Based Optimization

**Job Level/ Designation**
- M2

**Function / Department**
- Technology/Quality

**Location**

**Hiring Manager**

**Job Purpose**
- This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints, cordinating with relevant stakeholders and getting resolution for customer complaints.

**Key Result Areas/Accountabilities**
- Responsible for overall administration of TSG team monitoring and Operations tools in respective circle, including drive testing tools.
- Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints
- Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G network coverage tropology, in-building coverage, traffic, handset analytics etc
- HNI / Enterprise/ VIP/Escalations customer complaints handiling
- Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

**Core Competencies, Knowledge, Experience**
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on
- field optimization experience
- Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, Ultima Forte etc
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.

**Must have technical / professional qualifications**
- B.Tech Electronics and Telecommunications with 10-15 years of experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership