Lab Secretary

**Job Summary**:
The Senior Buyer role is part of a dynamic and growing process analysis team responsible for Procurement / Supply Chain activities and procedures ensuring consistency. This role relies on close collaboration with teams across Thryve and Highmark.

**Essential Responsibilities**:

- Provides oversight and direction to buyers and functions as an escalation point for buyers and assists the Category Management Team as necessary. Ensures that Procurement policies and processes are updated and communicated appropriately.
- Manage and facilitate requisition workflow to ensure respective approvals are applied and policies are followed prior to converting to purchase orders and transmitting to suppliers.
- Provide high quality customer service in communicating purchase order status and acknowledgments to the internal business clients (requestor and/or receiver of goods and services) and addressing purchasing related questions and problems (i.e., order changes, cancellations, expediting, returns, etc.).
- Administer help desk call or online questions on a day-to-day basis and serve as the escalation point for all incoming procurement and invoice processing related queries from internal business clients across the organization. Provide superior customer service and transactional support for resolving requisition to pay processing issues, policy and compliance related guidance, and handling of other complaints.
- Responsible for capturing and recording complex questions and complaints and escalate to management for resolution when necessary as well as keeping the customer abreast until their initial question is addressed and resolved.
- Ensure timely and accurate information is provided to business customers according to operational standards and protocols. Interface with procurement teams and management and periodically survey and review business clients feedback to ensure the help desk is meeting goals/objectives and responsibilities.
- Identify opportunities to streamline the help desk process and lead improvement initiatives to keep the customer service function moving toward a best-in-class environment. Liaison and function as the Buyer Escalation point for the Procure to Pay Process Improvement position, Finance Business Analysts and Accounts Payable on enhancing user experience with the procurement systems.
- Other duties as assigned or requested.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person