Administrator

2 weeks ago


Hyderabad Telangana, India Wipro Limited Full time

Hyderabad, India
- Tech Hiring
- 3053176

**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_

**Do**
- **Ensure timely response of all the tickets raised by the client end user**
- _Service requests solutioning by maintaining quality parameters _
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

***

**_Stakeholder Interaction_**

**_
- **

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - **_Expert_**

**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Cloud Azure Admin

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.



  • Hyderabad, Telangana, India Gate Corporation USA Full time

    **Company**: Gate Corporation USA **About Company**: Gate Corporation is an experienced Engineering Services, Contract Manufacturing and Supply Chain Optimization company with own manufacturing plants in India and supply chain across several countries in Asia and South America. Our goal is to help customers stay focused on "selling" while we support them in...

  • Network Administrator

    4 weeks ago


    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Unix Administrator

    5 days ago


    Hyderabad, Telangana, India JUARA IT SOLUTIONS Full time

    **Job Title: Unix Administrator** **Location: Hyderabad** **Type of Employment: Full Time** **Experience: 5 to 8 Years** **Notice Period: Immediate or Less than 30 Days** **Description**: The Unix Administrator plays a crucial role in developing, supporting, and deploying stable and cost-effective Unix environments. They are responsible for the...


  • Hyderabad, Telangana, India HEGDE Hospital Full time

    **Position: System Administrator/ IT Engineer/ IT Technical Associate.** **Responsibilities**: - Manage network servers and technology tools, Install and configure software and hardware. - Set up accounts and workstations, Monitor performance and maintain systems - according to requirements. - Ensure security through access controls, backups and...


  • Hyderabad, Telangana, India KapilIt Solutions PVT LTD Full time

    Experience: 3 to 6 years **Job brief** We are looking for a responsible Healthcare Administrator to coordinate our medical services. Ultimately, you should be able to ensure our medical facility runs efficiently and profitably. **Responsibilities** - Monitor budgets and prepare report. - Marketing our products - Maintain medical and staff records - Track...

  • Administrator

    7 days ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - Tech Hiring - 3067538 **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_ **Do** - **Ensure timely response of all the tickets raised by the client end user** -...

  • Administrator

    4 weeks ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - Tech Hiring - 3047485 **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _...

  • Administrator

    4 days ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - Tech Hiring - 3075313 **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_ **Do** - **Ensure timely response of all the tickets raised by the client end user** -...

  • Administrator

    1 month ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - Tech Hiring - 3047530 **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _...

  • Administrator

    4 weeks ago


    Hyderabad, Telangana, India Wipro Full time

    Hyderabad, India - Tech Hiring - 3047483 **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _...

  • Administrator

    4 weeks ago


    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - Tech Hiring - 3046273 **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _...

  • Sccm Administrator

    4 weeks ago


    Hyderabad, Telangana, India Solugenix Corp Full time

    Overview: **Solugenix** is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...


  • Hyderabad, Telangana, India Shelf Merch Full time

    Job description Job Title: Administrative Assistant About Us: Chitlu Group is a global leader in made-to-order fashion and lifestyle products, offering innovative digital services and merchandise through our flagship brands Shelf Merch, Zers, and Teesgraphy. Committed to empowering individuals, companies, and creators to express their unique style, we are...


  • Hyderabad, Telangana, India Planet Ceramica Pvt Limited Full time

    **Job Summary** Need to handle complete accounts and administrative activities. We are a Consulting and Project Management company based out of Hyderabad. **Responsibilities and Duties** Day to day cash handling, bank transactions and accounting. Day to day administrative activities GST and statutory filing co-ordination and record-keeping Generating...


  • Hyderabad, Telangana, India CodeTru Full time

    FULL-TIME- HYDERABAD- 5 YEARS**Must Have**: - 5+ years' experience with R platform administration/development - Strong server administration experience with ability to upgrade, integrate and deploy systems and troubleshoot issues - Linux expertise - Strong AWS experience and can build SAS platform on top of existing cloud infrastructure - Ability to work...


  • Hyderabad, Telangana, India CodeTru Full time

    FULL-TIME- HYDERABAD- 5 YEARS**Must Have**: - 5+ years' experience with R platform administration/development - Strong server administration experience with ability to upgrade, integrate and deploy systems and troubleshoot issues - Linux expertise - Strong AWS experience and can build R platform on top of existing cloud infrastructure - Ability to work...


  • Hyderabad, Telangana, India SIDHIV PHARMA PVT LIMTED Full time

    ACCOUNTS EXECUTIVE MALE OR FEMALE GRADUATES WITH WORKING KNOWLEDGE OF TALLY PRIME, COMPUTERS EXCEL ETC, ENGLISH COMMUNICATION, ADMINISTRATIVE WORK ,.WITH MINIMUM 2/3 YEARS. AGE NO BAR, FULL TIME JOB, OFFICE RANIGUNJ, SECUNDERABAD 500003 , **Experience**: - total work: 2 years (preferred) Ability to Commute: - secunderabad, Telangana (required) Ability...

  • System Administrator

    4 weeks ago


    Ameerpet, Hyderabad, Telangana, India prohires Full time

    Immediate Requirement for System Administrator. Pro Hires is currently looking for: System Administrator with (1 to 2 years) of experience. **Responsibilities**: Network administration. Security administration. System health monitoring. System maintenance. Testing server load performance. No Cab facility, Location: Address: 101/A 1st Floor, Manjeera...

  • Solaris Administrator

    1 month ago


    Hyderabad, Telangana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As...


  • Hyderabad, Telangana, India Swathi Business Solutions Full time

    **Experience**:3 -5 years**: **Location**:HYDERABAD**: **CTC TO BE OFFERED **:Mention Your Current & Expected CTC**: **Notice Period**:IMMEDIATE TO 30 DAYS**: **KeySkills**: **ORACLE NETSUITE ERP ADMINISTRATOR, NETSUITE IMPLEMENTATION, CUSTOMIZATION, DEVELOPMENT, TESTING, ADMINISTRATION, USER ACCOUNT, MAINTENANCE, REPORTS, DASHBOARDS, WORKFLOWS, SUPPORT,...