Service Advisor

1 month ago

Kochi, India KUN Capital Automotive Pvt Ltd Full time

**Responsibilities**

The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs,, conducting inspections,. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

**Service Advisor Responsibilities**:

- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing
- .
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or
- .pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.

Liaising with service technicians about parts ordering and ensuring parts are available when needed.

**Service Advisor Requirements**:

- An associate's degree in mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.

Salary : Best in industry.

**Job Types**: Full-time

Benefits:
Salary + Incentives

Other Benefits:

- Cell phone reimbursement
- Health Insurance
- Provident Fund

Schedule:

- Day shift

**Required Locations**:
Pattambi, Palakkad, Angamaly, Thrissur, Muvattupuzha, Edappally, Kunnamkulam, Perumbavoor.

working Time: 9.00 am to 6.00 pm

Experience: 2-4 Years in Automobile/ two wheeler industry

Please sent your CV Along with a passport size photo to this mail id or WhatsApp

Speak with the Employer

7593864023

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 7593864023

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