Customer Support Executive

3 weeks ago

Delhi, India Digital Promotion Team Full time

JD FOR CUSTOMER SUPPORT EXECUTIVE

We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and assistance to resolve their inquiries and issues. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.

**Key Responsibilities**:
1. **Customer Interaction**:

- Provide accurate information about our products or services and assist customers with their questions and concerns.
- Handle customer complaints and resolve issues to ensure customer satisfaction.

2. **Product Knowledge**:

- Develop a deep understanding of our products and services to effectively assist customers.
- Stay updated on product changes, updates, and new releases.

3. **Problem Solving**:

- Identify and analyze customer needs to provide appropriate solutions.
- Escalate complex issues to higher-level support or relevant departments when necessary.

4. **Documentation**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Document common customer inquiries and create knowledge base articles for self-service support.

5. **Team Collaboration**:

- Collaborate with other team members and departments to resolve customer issues.
- Share customer feedback and insights with the team to improve products and services.

6. **Continuous Improvement**:

- Participate in training and development programs to enhance your customer support skills.
- Suggest process improvements and contribute to the enhancement of the customer support experience.

**Qualifications**:

- Bachelor's degree is mandatory.
- Previous customer service or support experience is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient, empathetic approach to customer issues.
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
- Proficiency in using customer support software and tools.
- Familiarity with our products and services is a plus.
- Willingness to work flexible hours, including evenings and weekends, as needed.

**Additional Information**:

- This is a full-time position.
- Competitive salary and benefits package.
- Opportunities for career growth and development within the company.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9958812083

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