Customer Support Executive

4 months ago

Delhi, India Digital Promotion Team Full time

JD FOR CUSTOMER SUPPORT EXECUTIVE

We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and assistance to resolve their inquiries and issues. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.

**Key Responsibilities**:
1. **Customer Interaction**:

- Provide accurate information about our products or services and assist customers with their questions and concerns.
- Handle customer complaints and resolve issues to ensure customer satisfaction.

2. **Product Knowledge**:

- Develop a deep understanding of our products and services to effectively assist customers.
- Stay updated on product changes, updates, and new releases.

3. **Problem Solving**:

- Identify and analyze customer needs to provide appropriate solutions.
- Escalate complex issues to higher-level support or relevant departments when necessary.

4. **Documentation**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Document common customer inquiries and create knowledge base articles for self-service support.

5. **Team Collaboration**:

- Collaborate with other team members and departments to resolve customer issues.
- Share customer feedback and insights with the team to improve products and services.

6. **Continuous Improvement**:

- Participate in training and development programs to enhance your customer support skills.
- Suggest process improvements and contribute to the enhancement of the customer support experience.

**Qualifications**:

- Bachelor's degree is mandatory.
- Previous customer service or support experience is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient, empathetic approach to customer issues.
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
- Proficiency in using customer support software and tools.
- Familiarity with our products and services is a plus.
- Willingness to work flexible hours, including evenings and weekends, as needed.

**Additional Information**:

- This is a full-time position.
- Competitive salary and benefits package.
- Opportunities for career growth and development within the company.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9958812083

  • Customer Support Specialist

    2 weeks ago

    Delhi, India Customer Compass Full time

    Job Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Support Executive

    5 months ago

    Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...

  • Customer Support Executive

    3 weeks ago

    Delhi, India Abekus Full time

    Company Description Abekus is an adaptive learning platform that helps individuals improve their skills and prepare for placements, job interviews, and exams by solving thousands of questions across hundreds of categories. Role Description This is a remote internship role for a Customer Support Executive at Abekus.The Customer Support Executive will be...

  • Customer Support Executive

    5 months ago

    Delhi, Delhi, India Hands Carpets Full time

    As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...

  • Customer Support Executive

    3 weeks ago

    Delhi, India Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform that helps individuals improve their skills and prepare for placements, job interviews, and exams by solving thousands of questions across hundreds of categories.Role DescriptionThis is a remote internship role for a Customer Support Executive at Abekus.The Customer Support Executive will be...

  • Customer Support Executive

    3 weeks ago

    Delhi, India Live Linen Full time

    Company DescriptionLive Linen is a pioneer in using Linen fabric for home decor, household items, and clothing. With a focus on creativity and unique designs, Live Linen offers a wide range of linen products for the bedroom, kitchen, living room, and wardrobe. The company is committed to providing comfortable, versatile, and stylish linen products that add a...

  • Customer Support Executive

    3 weeks ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    5 months ago

    Delhi, Delhi, India BNC Full time

    BNC is looking for **female** customer support executive for a furniture company located at Pahadganj, Delhi - Handling customer orders - Dealing with customers queries - Carrying out marketing activities - Ability to multi-task, set priorities and a self-starter Any graduate with good communication skills in Hindi and English **Job Types**: Full-time,...

  • Customer Support Executive

    5 months ago

    Delhi, Delhi, India HIKET INFOTECH PRIVATE LIMITED Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your...

  • Customer Support Executive

    5 months ago

    Delhi, India Boundless Trends Pvt Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. **Responsibilities**: - Provide accurate and...

  • Customer Support Executive

    5 months ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Profile: Customer Support Executive** **We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.** **Primary Responsibilities would include...

  • Customer Support Executive

    5 months ago

    Dwarka, Delhi, Delhi, India Opportunity One Step Solutions Private Limited Full time

    Job Title: Customer Support Executive **Location**: Job Summary: Sector 17 Dwarka Delhi We are seeking a highly skilled and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring customer satisfaction. You will...

  • Customer Support Executive

    3 weeks ago

    Delhi, India Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

  • Customer Support Executive

    5 months ago

    Delhi, Delhi, India JR COMPLIANCE AND TESTING LABS Full time

    **Customer Support Executive** A Customer Support Executive is responsible for providing assistance and support to customers who have inquiries or concerns regarding a company's products or services. Their primary role is to ensure that customer needs are met and that issues are resolved in a timely and efficient manner. Here are some key job...

  • Customer Support Executive

    5 months ago

    Delhi, India SACHEEROME PVT. LTD Full time

    **Customer Support Executive** **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Support Executive

    4 months ago

    Delhi, India Teleperformance Full time

    **Teleperformance **is immediately hiring for **Work From home** the role of **Customer Support Executive** **Shifts**:Rotational shifts **Responsibilities**: - Providing exceptional customer support experience to the customers over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a...

  • Customer Support Executive

    2 weeks ago

    delhi, India The Big Book Box Full time

    IMPORTANT - Please read the complete description before applyingCompany DescriptionThe Big Book Box is an online subscription business that focuses on providing readers in India with the best books released each month since 2017. We collaborate with publishing houses to import international releases not readily available in the Indian market. Our goal is to...

  • Customer Support Executive

    1 month ago

    delhi, India Thrillophilia.com Full time

    Customer Support Executive JD | Thrillophilia Location: Jaipur Position Type: Full-time Experience: Minimum 1-2 Yrs. Role Overview:- As a Customer Support Executive at Thrillophilia, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure our...

  • Executive Customer Support

    4 months ago

    Delhi, India Arya Omnitalk Full time

    Job Description - Executive Customer Support - Delhi - (Exp.: 1) Daily roles and responsibilities - 1) To look after Installation & services like Maintenance & Troubleshooting of GPS Units. 2) Need to visit Customer Site regularly & resolve their Problem related to GPS. 3) Basic Knowledge of electronics & electrical with multimeter knowledge is must. 4)...