Cse/csm- Banking

**Job Summary**
- This is a full time retail banking position_
- Education
- Minimum Graduate_
- Experience
- minimum 18 months in banking sales or service_
- Role Purpose_
- The purpose of this role is to process customer needs meeting service delivery standards of the bank and to establish new customer relationships by cross selling various bank products.
- To attain goal sheet (business performance) from existing/ new customers.
- To ensure accurate, timely and error free operational processing of customer needs and requests.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- Key Responsibilities_

**MAJOR DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned as business needs require:

- Cross selling banking products including CASA, TS/ FD, Revenue from LI/ GI/MF/ TF/ Forex, Sourcing HNIs
- To ensure complete customer satisfaction, to work within established standards of customer service for the branch
- To interact with customers and be able to answer and satisfy all customer queries and needs, within the boundaries set.
- To do cross product sales, acquisition of new customer accounts, by expanding both the breadth and depth of customer relationships.
- To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary
- To ensure the best visual impact of the branches on customers

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person