Associate - Retail Process, Jp

2 weeks ago


Chennai, India ADCI - Tamil Nadu Full time

Any UG Degree (JP Lang specialists will require at least basic level cert.)
- Proficient in Internet navigation
- Has problem solving skills and attention to detail.
- Has good written and oral communication skills
- Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
- Drive process/system improvements basis ongoing trends/gaps identified
- Carries out tactical issue based communications with internal teams

Job summary

**Job Description**:
In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

Key responsibilities:

- Meets and/or exceeds the set productivity and accuracy targets.
- Participate in ad-hoc operational projects and audits
- Understand operational goals, vision, charter and process steps
- Execute on assigned project components of specific audit processes
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Follow SOPs as prescribed and provide inputs to improve the process.
- Has Exposure to MS office
- Proficient in Internet navigation and keyboard typing skills
- Has problem solving skills and attention to details
- Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
- Ability to work independently and think ‘out of the box’
- Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.


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