ERP Solution Architect Issue-to-resolution

3 weeks ago

Bengaluru, India Hitachi Energy Full time

**At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation**

Hitachi Energy is establishing a Global /Regional IS organization to drive standardization and harmonization of solutions and to ensure delivery of high quality IS services for our business units. The ERP Solution Architect Issue-to-Resolution is a member of the Hitachi Energy IS Platform & Applications team and responsible for the design, integrity, and quality of an IS solution and of associated IS services delivered to Business, Support Functions and IS Technology domains. This role is heavily focused on our REIWA program. REIWA is an important Hitachi Energy IS ERP program which acts as an enabler of our ongoing transformation as an independent entity. The ERP Solution Architect Issue-to-Resolution is accountable for managing workstream interdependencies mainly but not restricted to the areas of S/4 Service Management and Plant Maintenance.

**Responsibilities**:

- Engages in requirement engineering to decide which requirements are covered by available standard functionalities, for which functionalities enhancements are needed and for which functionalities workarounds are accepted.
- Supports validation and prioritization of incoming business demand in collaboration with the relevant IS Business Analyst, IS Service Manager, IS Application Manager and/or Global IS Domain Architect.
- Be responsible for translating the functional design into technical specifications, review and sign off the functional and technical use case specifications.
- Communicate the technical specifications to the developers.
- Formulate rules, principles and guidelines to guide the development of the technical solutions.
- Determine non-functional requirements and ensure service/ solution operation standards are considered accordingly.
- Keeps knowledge up to date regarding new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions.
- Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most cost efficient IS solutions/services for the business.
- You will ensure manuals for users are created to describe the operating procedures.
- Consults, gives advice and supports the installation of new IS solutions/services, or the changing of existing IS solutions/services.
- Consults the users to identify and learn about current procedures and to clarify further requirements.
- Supports the installation, management, maintenance, and optimization of all IS processes related to the area of responsibility.
- Communicates project delivery related decision demand towards project and S/4 Service management in collaboration with Global IS Domain Architect to ensure resolution and avoid delivery issues.
- Commits and contributes to common result oriented collaboration with the various business processes IS architectural domains as well as the various enterprise technology IS architecture domains.
- For assigned tasks, executes all actions in IS processes according to agreed RACIS specification.
- In concert with the Global IS Domain Architect ensures that IS solution/service-related standards are considered accordingly.
- Provides support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice with/without carrying line responsibility.
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
- You hold a Master’s/Bachelor’s Degree in Computer science (preferred) or related discipline.
- Minimum of 10+ years of experience within Information Technology industry where 8+ years of solution architecture experience across various IT areas with focus in the areas of Issue-to-Resolution (S/4 Service management and Plant Maintenance), and 3+ years of solution architecture experience of global Integration projects.
- Minimum 5+ years of team lead experience coordinating onsite & offshore teams (Functional & ABAP up to 20 persons).
- Practical implementation experience with SAP Customer Service and Plant Maintenance.
- Certification in S/4 HANA, and/or other SAP Solutions, especially in the focus areas highlighted.
- SAP ABAP programming and SAP ALE- IDOC experience (preferred).
- Practical implementation experience with integration software/tools: BizTalk and/or MuleSoft.
- Proven experience implementing SAP best practices, especially for smooth transition for carving out a business division from current SAP landscape to a differ

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