Intune Administrator

3 weeks ago


Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**IT Services**
***

Province

**Karnataka**
***

City

**Bangalore North**
***

Postal Code

**560001**
***

Country

**India**

intune Administrator.

**Job Description**:
Plan, design, build and deploy Enterprise Mobile Device Management infrastructure.- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Plan, create and deploy security and device management policies
- Monitor and track incidents and trouble calls in the ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
- Monitor and track incidents and trouble calls in Remedy ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
- Update all assigned tickets capturing troubleshooting activities and resolution
- Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved
- Perform monthly Housekeeping activities and reporting
- Perform daily health check on the MDM systems and take corrective and preventive actions as appropriate
- Mentor fellow team members on the tools and technologies



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