Customer Support Associate

4 weeks ago

Noida, India Teleperformance Full time

**Role**:Customer **Support - Inbound / Outbound Voice**

Employment Type: Full Time, Permanent

Education: UG, Graduation Not Required

**Salary: 13K to 16K Take Home + Free pick and drop (Shuttle) facility is available from Botanical Garden metro station (sec-37) and Electronic city Noida metro station (sec-62 Noida).**

**Job Summary**
- Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation. This means they will need the ability to work through several problems simultaneously to be effective.
- Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued.

**Roles and Responsibilities**
- Respond to customer queries in a timely and accurate way, via phone and resolve the customer concern to be in line.
- Make decisions according to the defined Policies and Procedures with High level of accuracy.
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Strong ability to multitask and take fast decisions independently.
- Maintains composure and patience with customers.
- Correctly follow Flows and implement different quality standards/definition documents.
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

**Salary**: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8445732879
Application Deadline: 12/08/2023

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