Help Desk Technician Level 1

2 months ago

Hyderabad, India Vortalsoft Inc Full time

The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc
- General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
- Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
- Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
- Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
- Demonstrated organization and work prioritization skills
- Ability to utilize available resources
- Must be both team-oriented and self-motivated
- Flexibility
- Must work independently with minimum supervision
- Effectively using Remote Desktop Management (RDM) tools
- Ability to work in a fast paced environment with frequent changes
- Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.

Pay: ₹240,000.00 - ₹360,000.00 per year

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Hyderabad, Ranga Reddy - 500084, Telangana: Reliably commute or planning to relocate before starting work (required)

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