Ecommerce Warehouse Manger

Job Purpose:

- Responsible for all Ecommerce Order Operations and Lounge Fulfilments.
- Responsible for Complete Warehouse Management and Inventory Control.
- Responsible for on time delivery of Reports and Data as per pre-defined metrics.

Key Elements of the Role:
Ecommerce Order Operations
- Coordinate with the warehouse to ensure on time order processing, pickup and delivery of customer orders.
- Monitor and follow up with logistics partners to ensure on time delivery of customer orders.
- Escalation management of customer orders in case of incorrect order delivery, delayed delivery etc.
- Monitoring of COD orders and contacting customers to confirm COD orders.
- Connecting with customers to inform them about delays/ cancellations /issues if any.

Ecommerce Inventory Management
- Monitoring and ensuring adequate inventory across company warehouses and those of marketplace partners.
- Returns management across company warehouses and marketplaces partners, Quality check and in awarding.
- Monitoring Inwards, outwards and stock movement across warehouses and maintaining proper documentation as per set standards.
- Ensuring POs received from various marketplaces are fulfilled on-time and as per set processes.
- Creating new dispatches for warehouses with low inventory.

Lounge Fulfilment
- Ensuring adequate stock availability of lounge disposables, consumables and other items.
- Fulfilling Lounge PO’s. - Ordering lounge disposable items from predefined vendors. - Identifying new vendors for purchase of lounge related items if needed.

Warehouse Management
- Fortnightly physical stock checks at all company warehouses to ensure accurate stock counts.
- Monthly Physical stock check of Lounge consumables and Ecommerce Packaging materials. Reports
- Daily Report on Ecommerce Orders Status.
- Weekly report on Inventory status/ count across each warehouse.
- Weekly report on customer escalations related to delivery issues.
- Weekly report of logistics & delivery cost.
- Monthly report on cancellations with reasoning for the same.
- Monthly report of Physical stock check details and Reconciliation of accounts.

Educational Qualifications & Work Experience.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**
+91 7417606180