Process Associate

2 months ago

Coimbatore, India BLACKSTONE INFOMATICS Full time

Greetings From **Blackstone Infomatics**

About Us:

- **Blackstone Infomatics** is the culture of entrepreneurship, passion and ethics that permeates across our enthusiastic and committed workforce, with top notch professionals at the helm of affairs.Our consistent track record for constant innovation and cutting edge products has won us millions of customers and global recognition.Blackstone Infomatics prides itself on providing an open environment that fosters growth and personal development.And so we having an More than 5 Years of experience.

Services:

- International Voice Process
- Design & Development
- Digital Marketing
- App Development

**Designation - Process Associate**
- Full Time [Work From Office]
- Night Shift
- 15K to 20K [Based on Your Experience]
- Monday to Friday

**Responsibilities:

- **
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
- Accomplishes sales and organization mission by completing related results as needed.
- Other duties as assigned.

**Requirements:

- **
- Experience: 0-2 years
- Qualification: Any degree or related fields is preferred.
- Skills Required: Good communication (Fluent English), Typing and Excel works.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language,
- including verbal with proper grammar.

**Call Centre Agent Specifications / Skills:

- **
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism

Regards

Gayathri K

HR Generalist

Blackstone Informatics

9042654018

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- US shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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