Tellecaller

3 weeks ago

Shimla, India Event Beep Full time

**Responsibilities**:

- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media, consumer helplines, and forums, as well as management escalations
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.
- Strong communication and interpersonal skills, with the ability to thrive in a fast-paced environment.
- Excellent listening skills and quick problem-solving abilities.
- Proficiency in Hindi + English with a clear and pleasant speaking voice.
- Solid grammatical skills.

**Non-negotiables**:

- Discipline and adaptability.
- Exceptional written and spoken Hindi + English proficiency.
- Strong customer focus.
- Ability to think on one's feet

Pay: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Shimla, Himachal Pradesh (required)

Ability to Relocate:

- Shimla, Himachal Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 6205272698

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