Tele Caller

4 weeks ago

Jaipur Rajasthan, India SAADAA Sustainable Designs And Technologies Pvt. Ltd Full time

ABOUT सादा / SAADAA
- We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make
बेहतर / BETTER basics for everyone.
RAHOSAADAA #PEHNOSAADAA

Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 100+ people team within 2.5 years.

So, what do we do differently? We focused on making the basics the heroes of our brand. To this day, we only offer 10 carefully curated styles. It might seem unconventional in an industry where variety is often seen as the key to success, but we've not only made it possible; we've made it profitable. Our philosophy is focusing on what's important and letting go of the rest.

WHAT ARE WE LOOKING FOR?

We're seeking a dynamic individual brimming with ENERGY and enthusiasm to generate leads and engage with clients at सादा / SAADAA, for the tele caller position.

WHAT WILL YOU BE RESPONSIBLE FOR?
- Verification of customer's orders with the purchased product and address with pin code
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and valuable discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
- Meet daily call targets: We'll set achievable daily call targets to ensure we're effectively reaching new customers. Be able to make 150+ calls to customers
- Answer questions: Customers may have questions about our products, sizing, or ordering. You'll be their friendly phone helper
- Chat with customers: You'll make outgoing calls to introduce customers to our brand and the benefits of SAADAA products. This will involve cold calling, reaching out to potential customers who may not be familiar with SAADAA yet.

WHO YOU ARE?
- Tele Caller experience is an added advantage.
- Exceptional communication skills - English & Hindi are a must, any extra language is a bonus
- Result-driven, quick learner
- Comfortable with technology
- Sound knowledge of MS Office and advanced Excel is an added advantage
- Troubleshooting customers' issues and providing timely resolution.
- Excellent interpersonal skills.
- Team Player
- Patient, soft-spoken
- Ability to handle angry customers
- Ability to understand and follow the given instructions
- Self-learning attitude

WHY BE A PART OF सादा / SAADAA ?
- Do you feel out of place in a world full of unnecessary complexities?
- Do you find joy in little things?
- Are you an avid reader with a curiosity for understanding how things work and how we got here?
- Do you believe life is simple and people around you are focusing on the wrong things?
- Are you excited by the idea of learning new things or solving problems with the simplest solutions?

If the answer to all the above questions is yes, you are in the right place.

The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.

We at सादा / SAADAA believe simplicity with better basics is the way to live a fulfilling life.

WHAT WE OFFER?
- A team of empathetic problem solvers
- The Right Compensation
- Growth path to becoming a leader
- An opportunity to drive meaning with products
- A culture of continuous learning
- Freedom - freedom to explore, fail, and learn

HOW TO STAND OUT?

Beyond applying, Be a doer, and reach out to us with how you also have the same vision in life and how we can solve perceived inventory risks and problems that exist according to you in the D2C business model.

**Before you apply**:
Please make sure you **first complete** the pre-work assessment:
**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Will you be able to handle 100-150 calls from customers per day ?
- Will you be able to make cold calls to potential customers?
- Are you an immediate joiner ?
- What is your current salary ?
- What is your expected salary?
- Will you be able to reliably commute or relocate to Jaipur, Rajasthan for this job?
- Are you willing to work 6 days a week ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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