Customer Service Intern
2 months ago
**Role Overview**
The role
We're looking for an enthusiastic Customer Operations Intern with a passion for amazing customer service to join our Customer Operations Team. Reporting to the Customer Service Manager, you'll learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our London team and UK based customers.
**About you**
You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
You are passionate about technology and social impact, and want to help build a business that delivers a meaningful difference to society.
You are incredibly organised, and hands-on You are resilient, empathetic, collaborative and self-motivated.
You have experience in a customer or client facing environment
You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued
You have an upbeat approach and are able to think on your feet
You have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand format You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data
**Responsibilities**
Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements
Support the Customer Service Manager in the development of customer service
Provide support to the London customer operations team including administrative tasks
Producing monthly and weekly reports in Google Sheets and Excel
Analysing bank details Quality audits and control checks on regulatory processes
Supporting customer service enquiries
**Nice to Have**
Customer service experience in a financial services, technology or employee benefits company
Experience of working in a regulated environment
You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.
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