Call Center Executive
2 weeks ago
Duties and Responsibilities:
Act as the primary point of contact for all customer inquiries, including returns, parts requests, and damage claims.
Research and process replacement parts for customers.
Investigate and provide accurate information regarding customer order status.
Respond to and manage customer-related issues in a timely and professional manner.
Handle customer complaints, offering exceptional solutions and alternatives as needed.
Book Small Parcel (FedEx) and LTL returns and communicate return information to customers via CRM.
Perform other work-related duties as assigned.
Qualifications:
Proficiency in MS Office, with strong computer skills.
Excellent multitasking and time-management skills, with the ability to prioritize tasks effectively.People also searched:work from homefresheraccountantfreshers job vacancypart timework from home part timedata entrycomputer operatordata entry work from homeoffice assistant
Detail-oriented with a focus on quality and precision.
Excellent verbal and written communication skills; must be proficient in English.
Experience with a Customer Relationship Management (CRM) system is a significant plus, with a preference for Gorgias CRM experience.Netsuite system experience a plus
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Overtime pay
- Shift allowance
Ability to Relocate:
- Jaipur, Rajasthan: Relocate before starting work (required)
Work Location: Hybrid remote in Jaipur, Rajasthan
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