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Front Office Executive

1 month ago

Kolkata West Bengal, India AccorHotel Full time

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

**Key Responsibilities**:

- ** Guest Relations**: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
- ** Reservation Management**: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- ** Payment Processing**: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
- ** Room Allocation**: Coordinate room assignments based on guest preferences, availability, and special requests.
- ** Information Dissemination**: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
- ** Problem Resolution**: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
- ** Team Collaboration**: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
- ** Administrative Duties**: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

**Qualifications**

**Qualifications**:

- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
- Flexibility to work various shifts, including weekends and holidays.