Tele Caller Executive

3 weeks ago


Delhi, India OneViewHR Full time

**Telecaller - Home Health Care**

**Qualification**:Graduation/ Background in healthcare related education will be preferred **Experience**:2-5 Years Minimum

**Gender**:Male/Female

**No. of Positions**:2

**Salary**:INR 20000/- to 30000/- per month

**Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur Homecare/ Healthcare at Home/ Care 24/ Max Home Healthcare/ Care to Cure/ CuroDoc/ ElderCare/ Life Circle/ Emoha Elder Care/ Epoch Home Care**
- **Excellent communication skills are crucial.**_

**Principal Duties and Responsibilities**:
**Sales related responsibilities**
- Call on the data and convert it into sales.
- Create new client base for the organization.
- Attending to the inbound calls and converting them into sales.

**Schedule appointments for patients/clients**:

- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into the CRM (address, telephone
- number, name of insurance or self-pay status etc.)
- Schedule appointment correctly - review appointment date, time, location, and provider
- name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications,
- office visit fee, and verification of income - if applicable).
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete
- paperwork.
- Remind caller of cancellation/rescheduling.
- Answer questions and offer other information, as requested, to provide patient-focused
- service and a positive impression of the organization.

**Act as a liaison for the patients/clients and the Center**:

- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to the senior authorities.

**Service patients**:

- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Aid with mailings and other projects as call volume permits.

**Other reasonably related duties as assigned by supervisor or manager. Qualifications**:

- Graduate. Associate degree or related healthcare certification preferred.
- One year of experience in customer service and/or related clinical environment;
- working knowledge of medical terminology.
- Should have strong knowledge of English and Hindi (Verbal and written).

**Preferred Traits**:

- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic
- backgrounds.
- Ability to handle a "call center" environment: work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- home healthcare sales or calling: 1 year (preferred)


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