Itg Ops

ITG OPS - FORTIS - WEB SECURITY - WAS (JOB NUMBER: BNP023855)
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About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:
BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.
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Job Title:
Application Production Support

Date:
Nov 2023

Department:
BNPP ITG

**Location**:
Chennai

Business Line / Function:
FORTIS

Reports to:

- (Direct)_

BNPP

Grade:
(if applicable)
- (Functional)_

ITGP/FORTIS

Number of Direct Reports:
Directorship / Registration:
NA

Position Purpose

The Web Application Hosting squads within IT Middleware Services Tribe works on the technical design, installation, set-up, industrialization, management, support and documentation of the BNP Paribas Fortis Web Application Hosting Infrastructure.

The technology where we will migrate in France is called “IT Cloud” and is IBM based. The goal is to put in place a model of “Infrastructure as a service” (IAAS).
- The WebSphere Engineer is responsible for:

- Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups
- Regular support-of-the-day, out-of-hours standby for projects & on-call duties
- Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)
- Troubleshooting & support through all environments, from development to staging to production
- Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around
- Standard ITIL processes (incident, problem, change management)

**Responsibilities**

**Direct Responsibilities**

The WebSphere Engineer is responsible for:

- Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups
- Regular support-of-the-day, out-of-hours standby for projects & on-call duties
- Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)
- Troubleshooting & support through all environments, from development to staging to production
- Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around
- Standard ITIL processes (incident, problem, change management)

**Contributing Responsibilities**
- Certain skills will help a Web Infrastructure Engineer thrive within our Fortis environment:

- Project management, project lifecycle & project methodology skills
- Self-starter mentality, process-oriented with high attention to detail
- Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules
- Strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community

**Technical & Behavioral Competencies**
- _Generic knowledge on:_
- o
- _Web concepts such as Load balancers, DNS, IP, AV, PKI, DMZ, etc._
- o
- o
- _Linux operation systems_
- _ITIL processes (incident, problem, change mgt)_
- _Follows the Customer processes for projects, incident and change management _
- _Ability to work in a fast-paced environment an