Hotel Operations Assistant
2 weeks ago
Hotel Operations Assistant (Female)
Overview:
**Responsibilities**:
1. **Front Desk Assistance**: Greet guests warmly, check them in and out efficiently, and provide assistance with inquiries, reservations, and any issues that may arise during their stay.
2. **Room Management**: Coordinate with housekeeping staff to ensure that rooms are cleaned and prepared for guests in a timely manner. Monitor room availability and assist with room assignments as needed.
3. **Customer Service**: Provide exceptional customer service to all guests, addressing their needs and concerns promptly and professionally.
5. **Assisting Guests**: Provide information about hotel amenities, local attractions, and dining options. Arrange transportation, tours, and other services for guests as requested.
6. **Collaboration**: Work closely with other hotel staff, including housekeeping, maintenance, and management, to ensure a seamless guest experience.
7. **Problem Solving**: Handle guest complaints and resolve issues effectively, escalating to management when necessary.
8. **Safety and Security**: Maintain a safe and secure environment for guests and staff by following hotel procedures and protocols.
**Qualifications**:
- Previous experience in hotel management or a related field is required.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in computer systems and software, and hotel management software.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education or certification in hospitality management is a plus.
**Benefits**:
- Competitive salary commensurate with experience.
- Full board and accommodation provided.
- Laundry service included.
- Opportunities for advancement within the company.
Pay: ₹18,000.00 - ₹26,000.00 per month
**Benefits**:
- Food provided
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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