Process Executive

6 months ago

Ahmedabad, India Obran Cooperative Full time

Process Executives play a critical role in executing efficient and accurate daily operations at Obran Health. The work of our India-based team enables us to care for a high volume of patients and provide an exceptional patient experience. Process Executives will be hired to primarily support one of our teams: Intake, Scheduling, Front Desk, Authorization, Supplies, Orders, Billing, or Quality Assurance.

Process Executives will be trained on tasks to support daily workflows, and will be expected to do so with efficiency, accuracy, and empathy. Obran Health also encourages our Process Executives to own their work, by identifying trends and opportunities for process improvement and sharing them with their Team Lead and Subject Matter Expert.

**Medical Billing Process Executives play a critical role in helping Obran Health receive payment for the services we provide.**

**Responsibilities Include**:

- Prioritizing daily tasks and responsibilities to help achieve individual and team goals in a timely manner, following Standard Operating Procedures (SOPs) and utilizing Job Aides to ensure accuracy
- Preparing bills and invoices and documenting amounts due for medical procedures and services
- Preparing and submitting billing data and medical claims to health insurance companies
- Collecting and reviewing referrals and pre-authorizations
- Following up on missed payments and resolving financial discrepancies
- Monitoring and recording late payments
- Examining patient bills for accuracy and requesting any missing information
- Ensuring patient medical information is accurate
- Investigating and appealing denied claims
- Helping patients develop patient payment plans
- Maintaining billing software by updating rate changes, cash spreadsheets, and current collection reports

**Requirements**:
The following qualifications are required for the role:

- Bachelor’s degree in business, health care administration, accounting, or a relevant field
- Strong proficiency using Google Suite (Sheets, Docs, Slides), which is comparable to Microsoft Office (Excel, Word, Powerpoint)
- Excellent written and verbal English communication skills
- Strong interpersonal skills and a customer service orientation
- Ability to manage multiple priorities and work efficiently
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ability to problem-solve and to know when to ask for help
- Willingness to show up as a team player and be cross-trained to support where needed
- Accuracy/attention to detail
- Strong alignment with the mission and values of our employee-owned cooperative, and a passion for contributing to a company that is dedicated to making a positive impact on society

The following qualifications are preferred, but not required:

- Experience working in healthcare
- Experience with US medical billing and diagnosis codes, through billing software and electronic medical records
- Experience in Revenue Cycle Management and Accounts Receivable
- Experience working for a US-based company
- Experience working a night shift

**Benefits**

Benefits and Perks include:

- Paid Time Off and Holidays
- Health Insurance Coverage
- Housing Subsidy
- 5-Day Workweek
- Opportunity to join as a member of Obran Cooperative

**Who We Are**:
**Kalindee** is a worker-owned, India-based company, whose employees support the work of Obran Health. Obran Health operates two California-based home healthcare agencies, **Apollo Home Healthcare** and **Physicians Choice**. Our agencies provide clinical excellence and compassion. We send clinicians to care for patients in their home after they’re discharged from the hospital. Our full spectrum of services includes nursing care, physical therapy, occupational therapy, speech therapy, and social work.

Our team in India is a core part of our business. The team enables us to provide high quality care by accepting referrals, scheduling appointments, placing orders for care and supplies, completing documentation, and providing excellent customer service.

**Obran Health** is part of **Obran Cooperative**, a worker-owned cooperative conglomerate. We acquire successful businesses (like Apollo and Physicians Choice) and convert them from traditional companies into worker-owned businesses. Obran is owned by its members, and if you decide to elect membership, you can become a worker-owner as well. As a member, you'll own your work and be entitled to the benefits of ownership.

**Our Mission**:
Is to put the engines of business to work for humanity.

**Our Vision**:
Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.

**We Value**:

- Democracy: We empower and educate members to participate fully in workplace decisions.
- Innovation: We que

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