Oracle Fusion Expert in ERP/scm

3 weeks ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

**Position Overview**:
Position is for a TFunctional/echnical Support Professional, preferably with some implementation background in Oracle Fusion Cloud Financial(ERP)/Supply Chain Management(SCM) Applications.

Responsibilities include but are not limited to providing excellent customer service support, diagnosis, replication, resolving Technical issues of complex nature (with the help of Functional experts) and critical service requests. The focus of this position is to provide Customer Service on a technical level and to ultimately drive complete and total resolution of each issue reported by customer.

**Responsibilities**:
The main role of this Support engineer is to troubleshoot and resolve highly complex technical problems. The key skills put to use on a daily basis are - high level of technical/functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

**Education & Experience**:
BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.

5+ years relevant working experience

**##Functional/Technical Knowledge & Skills**:
Must have good understanding of the following Oracle Cloud Financials/SCM version 13 capabilities:
We are looking for a Functional/technical person who has real-time hands-on Functional/technical/BIP report development experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge. Knowledge of Groovy/Java would be added advantage

1. Some business processes knowledge and concepts.

2. Technical Implementation/Support experience on either of the area
- a) Oracle ERP Fusion Cloud Financial Modules like GL(General Ledger), AP(Payables), AR(Receivables), FA (Fixed Assets), IBY (Banking), PA (Projects), CST(Cost Management), ZX(Taxes) and PSA or

c) Oracle Fusion SCM Cloud - Supply Chain Management Modules like Inventory, OM(Order Management), Procurement, Manufacturing, Supply Chain Planning

Good to have skills: Oracle E-Business Suite Applications (R12)

3. Ability to relate the product functionality to business processes

4. Strong Technical Skills in SQL, PL/SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, REST/SOAP Integrations, BI Extract for FTP, Payment Integration and Personalization.

5. Java/Groovy skills could be an added advantage

6. Good problem solving skills.

11. High flexibility so you remain agile in a fast changing business and organizational environment.

12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

**# Personal Attributes**:
1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong will to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10.Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiastic

13. Flexible

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

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