Devi Ratn Ihcl Seleqtions Jaipur

4 months ago

Jaipur Rajasthan, India IHCL Full time

Job Responsibilities

**To ensure reservation processes are followed as per brand standards with the objective of ensuring high occupancy level along with the highest ARR in the city thereby meeting the budgets set by the Company.**:
Job Requirements

**Title**:Reservations Manager**:
**Reports To**:General Manager**

**Job Purpose**:
**To ensure reservation processes are followed as per brand standards with the objective of ensuring high occupancy level along with the highest ARR in the city thereby meeting the budgets set by the Company.**:
**Job Description**:

- Identify peak and valley dates, provide budgetary figures related to rooms and analyse data.
- Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team.
- Any other reasonable requests made by management.
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.

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