Infrastructure Support

1 month ago

Hyderabad, India JPMorgan Chase Bank, N.A. Full time

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

This role requires a wide variety of strengths and capabilities, including:
**Responsibilities**:

- Responsible for day to day operational support of Cisco VPN and Citrix Netscaler Remote Access Infrastructure supporting large scale Remote Access environments utilizing Cisco ASA, ISE, CSM, Stealth Watch, Citrix NetScaler ADC and Citrix ADM.
- Design, code, test, and deliver software and processes to automate manual operational work.
- Participate in incident management, problem management and project execution activities.
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
- Build and drive adoption for greater self-healing and resiliency patterns.
- Work with cross functional teams to design, engineer, document, test and deploy new Remote Access technologies.
- Participate in rotational on-call/shift coverage.

**Qualifications**:

- Bachelor's degree or equivalent experience in a software engineering discipline.
- Minimum 5+ years' experience engineering and supporting large scale Remote Access environments utilizing Cisco ASA, ISE, CSM, Stealth Watch, Citrix NetScaler ADC and Citrix ADM.
- Mastery in at least two or more software languages with respect to designing, coding, testing, and software delivery. (Python and Ansible experience preferred).
- Prior experience developing and delivering solutions to automate operational tasks.
- Strong Working knowledge of infrastructure components (e.g. servers, routers, load balancers, cloud products, container systems, compute, storage, and networks).
- Excellent debugging and trouble shooting skills.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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