Trainer Call Center

**Trainer Call Center (inbound voice process for domestic BPO)**

** Immediate Joiners Only**

**Gender**: Male and Female

**Package details: (Includes ESI, PF)**

**Mode**: Work from Office

**Experience**: Minimum 6 months experience as Trainer in any BPO

**Location**:Nungambakkam, Chennai

**Shift timings**:9 hours / day; Rotational shift; any one day week-off

**Requirements**:

- Immediate Joiners.
- Tamil and or Malayalam required.
- Good English fluency is must.

**Roles & Responsibilities**:

- Develop digital and print educational material (e.g. videos and manuals).
- Creating and managing the training budget.
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
- Identify individual and team skills gaps.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Schedule regular training sessions (e.g. monthly or quarterly).
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
- Coordinate mentorship programs for new customer service representatives.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Maintain updated records of training curricula and material.

**Note**:

- Have to clear **AMCAT** which assesses their numerical ability, comprehension, Customer service skills in English.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹21,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mettuppalaiyam, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9489982245