System Administrator L1
3 weeks ago
**Responsibilities**
- Handle daily technical support activities on desktops & laptops, printers, scanners, networking and server log monitoring.
- Cloud Experience: Office 365/Microsoft 365, Azure (Nice to have)
- Certification in Microsoft, Linux, Cisco or similar technologies is a plus.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Refer to internal database or external resources to provide accurate tech solutions.
- Document technical knowledge in the form of notes and manuals.
- Must know how to troubleshoot VPN issues.
- Resolving tickets within the SLA which is raised from End User side support through Remote support.
- Organizational skills with the ability to multitask Ability to work well with a team, constantly changed environment Follow instructions from supervisors and senior colleagues Confident and passionate
**Qualifications**
- Bachelor's degree in engineering, computer science, or related field
- 1+ years' experience as System Administrator L1
- Strong analytical skills
- Good English communication skills
- Strong problem-solving skills
- Good written and verbal communication skills (English) (mandatory)
- Can work during US hours.
**Salary**: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Night shift
**Education**:
- Bachelor's (preferred)
**Speak with the employer**
+91 9099663636
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