Hostess

6 months ago

Kochi Kerala, India Muthoot Motors,Tata,Honda Full time

1. Provides a warm, genuine welcome for every customer and develops the conversation to make a personal connection by finding out about their work, family, lifestyle or interests

2. Recognises returning customers, uses their name and builds on previous conversations to personalise the interaction, to make them feel special

3. Offers hospitality (refreshments, magazines etc.) to customers who will be waiting in the Lounge

4. Builds rapport with the customer by displaying positive body language, listening attentively, acknowledging what the customer tells them and regularly checking understanding of the customer’s requirements

5. Asks questions to establish the customer’s requirements (e.g. new or Approved vehicle, personal, business or fleet use, budget, timeframe to purchase and any personal needs or preferences)

6. Adapts own approach to be easy to do business with and provide what the customer wants from their visit to the Retailer

7. Manages several sets of visitors by moving between groups to maintain contact and respond to their needs

8. Observes and listens to customers to assess the right moment to offer further, personalised assistance

9. Explains the availability of supporting product information (e.g. the Configurator), and invites customers to take a look. Encourages customers to browse the showroom to experience the products

10. Looks for customers outside the showroom (e.g. customers looking at Approved vehicles) and tells the relevant colleague so that the customer is not missed by the Sales team (dependable)

11. Records and updates the customer’s details on the Lead Management System and Customer Database

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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