Escalations Representative

6 months ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Escalations Representative...

**In this role, you will**:

- Support internal and external customers with inquiries and complaints regarding financial products and services
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

**Required Qualifications, US**:

- 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- Experience in Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- MBA or Equivalent

**Job Expectations**:

- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Strong verbal & written communication skills
- Attention to detail.
- Excellent data entry skills
- Good Math, reconciliation, and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship.
- Quick learner with the ability to retain high volume of information.
- Ability to recognize and escalate any discrepancies identified or noticed while processing.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Escalations Representative

    4 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a for Escalations Representative Credit Bureau Management **In this role, you will**: - Support in implementation of initiatives related to operations and Business Execution across multiple lines of business - Identify opportunities to improve processes and provide support to a variety of diverse support...

  • Escalations Representative

    1 month ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Escalations Representative for Credit Bureau Management **In this role, you will**: - Support in implementation of initiatives related to operations and Business Execution across multiple lines of business - Identify opportunities to improve processes and provide support to a variety of diverse support...

  • Escalations Representative

    1 month ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative. **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    4 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Escalations Representative. **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    2 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations Representative for Credit Bureau ManagementIn this role, you will:Support in implementation of initiatives related to operations and Business Execution across multiple lines of businessIdentify opportunities to improve processes and provide support to a variety of diverse support functions or...

  • Escalations Representative

    1 month ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations Representative for Credit Bureau ManagementIn this role, you will:Support in implementation of initiatives related to operations and Business Execution across multiple lines of businessIdentify opportunities to improve processes and provide support to a variety of diverse support functions or...

  • Escalations Representative

    3 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations Representative for Credit Bureau ManagementIn this role, you will:Support in implementation of initiatives related to operations and Business Execution across multiple lines of businessIdentify opportunities to improve processes and provide support to a variety of diverse support functions or...

  • Escalations Representative

    6 months ago

    Hyderabad, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    6 months ago

    Hyderabad, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    4 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations Representative.In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions onlinePerform...

  • Escalations Representative

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative. **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    3 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online - Perform moderately...

  • Associate Escalations Representative

    3 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Escalations Representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Associate Escalations Representative

    4 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Escalations Representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Lead Escalations Representative

    4 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Lead Escalations Representative for Credit Bureau ManagementIn this role, you will:Support less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projectsResearch, respond to, and resolve escalated inquiriesPerform or guide others on complex client...

  • Escalations Representative

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online - Perform moderately...

  • Senior Escalations Representative

    4 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Escalations RepresentativeIn this role, you will:Support less experienced individuals in providing resolutions for client inquiries and complaintsDetermine appropriate course of action and conduct investigative steps to fully identify customer issuesPerform complex administrative and customer support tasks by...

  • Associate Escalations Representative

    3 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Associate Escalations Representative.In this role, you will:Support internal and external customers in responding to customer inquiries and complaints regarding financial products and servicesPerform routine course of action, conduct investigative steps to fully identify the issues, research product information,...

  • Lead Escalations Representative

    2 weeks ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a...In this role, you will:Support less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projectsResearch, respond to, and resolve escalated inquiriesPerform or guide others on complex client inquiries and complaints that require planning, evaluation, and...