Front Desk Receptionist
2 weeks ago
**Job Description**:
The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This role involves managing patient appointments, maintaining records, and coordinating communication between patients, healthcare providers, and administrative staff.
Key Responsibilities:
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer and manage incoming calls, and messages efficiently.
- Schedule, confirm, and reschedule patient appointments.
- Verify patient information and update CRM accordingly.
- Collect and process payments for services rendered.
- Ensure the reception area is clean, organized, and welcoming.
- Assist patients with completing necessary forms and documentation.
- Coordinate with medical staff to ensure timely patient flow.
- Maintain confidentiality of patient information following regulations.
- Handle patient inquiries, concerns, and complaints with empathy and professionalism.
- Perform general administrative tasks such as filing, data entry, and managing office supplies.
- Assist with other duties as needed to support the smooth operation of the clinic.
Qualifications:
- Proven experience as a receptionist, preferably in a medical or healthcare setting.
- Good communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using MS Office and CRM software.
- Knowledge of medical terminology is desirable.
- Customer service oriented with a compassionate and patient-centric approach.
Working Conditions:
- Full-time position.
- Work is performed in a clinical/office setting.
**Benefits**:
- Competitive salary based on experience and qualifications.
- Professional development opportunities.
Pay: ₹8,000.00 - ₹12,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 04/11/2024
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