Process Trainer

7 days ago


Bengaluru, India Onlineteksupport IT Solutions (P) Ltd, Full time

Job Description:
**Responsibilities**:
Work with the operations and quality teams to identify areas for improvement in customer service and communication skills

Use a variety of training techniques including classroom training, on-the-job coaching, and e-learning to meet the needs of different learning styles

Create and maintain training materials such as training manuals, job aids, and multimedia presentations

Assess the effectiveness of training programs through evaluations, feedback, and performance metrics

Continuously improve training programs based on feedback and evaluation data

Ensure compliance with company policies and procedures, as well as legal and regulatory requirements

Keep up-to-date with industry trends and best practices in customer service and communication skills

**Requirements**:
Bachelor's degree in education, training, or a related field

Strong knowledge of customer service and communication skills

Excellent presentation and facilitation skills

Experience with e-learning and other digital training techniques

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Ability to manage multiple projects and priorities

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,951.47 - ₹33,452.22 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 2 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9110612842
- Health insurance


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