Process Trainer
7 days ago
Job Description:
**Responsibilities**:
Work with the operations and quality teams to identify areas for improvement in customer service and communication skills
Use a variety of training techniques including classroom training, on-the-job coaching, and e-learning to meet the needs of different learning styles
Create and maintain training materials such as training manuals, job aids, and multimedia presentations
Assess the effectiveness of training programs through evaluations, feedback, and performance metrics
Continuously improve training programs based on feedback and evaluation data
Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
Keep up-to-date with industry trends and best practices in customer service and communication skills
**Requirements**:
Bachelor's degree in education, training, or a related field
Strong knowledge of customer service and communication skills
Excellent presentation and facilitation skills
Experience with e-learning and other digital training techniques
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Ability to manage multiple projects and priorities
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,951.47 - ₹33,452.22 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Teaching: 2 years (preferred)
- total work: 3 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9110612842
- Health insurance
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