Operation Officer
7 months ago
Job Title: Operations Officer
Job Summary:
As an Operations Officer at our travel company, you will play a pivotal role in ensuring the smooth functioning of day-to-day operations. Your primary responsibility will be to oversee various operational aspects to guarantee exceptional service delivery, logístical efficiency, and regulatory compliance within the travel industry.
**Responsibilities**:
Operational Oversight: Manage and monitor all operational activities to maintain high-quality standards and efficiency in service delivery.
Logistics Management: Coordinate logistics, including transportation, accommodation, and tour arrangements, ensuring seamless travel experiences for clients.
Vendor Coordination: Establish and maintain relationships with vendors, negotiate contracts, and manage partnerships to optimize service offerings and costs.
Regulatory Compliance: Stay updated with travel regulations, licenses, and permits, ensuring strict adherence to industry standards and legal requirements.
Budget Monitoring: Assist in creating and managing budgets, track expenses, and implement cost-saving strategies without compromising quality.
Customer Service Enhancement: Collaborate with customer service teams to identify areas for improvement, implement solutions, and ensure a superior customer experience.
Risk Management: Identify potential risks and develop contingency plans to mitigate operational disruptions or emergencies.
Team Collaboration: Work closely with cross-functional teams such as marketing, sales, and finance to align operational strategies with company goals.
Reporting: Prepare regular reports on operational performance, key metrics, and recommendations for improvements.
**Requirements**:
Bachelor’s degree in Business Administration, Hospitality, or a related field. Relevant experience may be considered in lieu of formal education.
Proven experience (X years) in operations management, preferably within the travel industry.
In-depth knowledge of travel regulations, industry standards, and best practices.
Strong organizational and multitasking abilities with exceptional attention to detail.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in relevant software and tools for operations management.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
**Benefits**:
Competitive salary commensurate with experience.
Health insurance, retirement plans, and other benefits.
Opportunities for professional development and growth within the company.
**Salary**: ₹15.00 - ₹25.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
Work Location: In person
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