Travel Experience Counselor Ii
1 month ago
Travel Experience Counselor II
- (230000NW)
**Purpose of the Role -**
- Provides consultative customer support services to clients via multiple channels.
**Main Responsibilities -**
- **Primary Responsibility**
- Provides consultative customer support services to clients via multiple channels.
- Creates and completes travel arrangements (car, hotel, air, rail, travel insurance, visas) for moderately complex travel itineraries/BO tasks.
- Moderately complex ticketing/exchange.
- Acts as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience in each situation.
- First level - Invoice & Billing related queries.
- GDS queue monitor.
- Bookings of VIP travelers.
- Lease with vendors/suppliers.
- Works under moderate supervision.
- Resolves moderately complex problems with potentially nonstandard and multi-destinations, ticket exchanges, and complex fares.
- Escalates more complex problems to more experienced staff.
- Assignments include both routine and non-routine work.
- Qualifications
**Qualifications -**
**Experience & Education**:
- **Experience**
- 3+ years of experience working in a customer service environment including 2+ years as a travel counselor.
- **Languages**
- English fluent
- Strong verbal and written communication skills
- **Knowledge, Skills, and Abilities (KSAs)**
- Good travel industry knowledge - Geographical knowledge, Airline hubs, interline airline agreements & fares.
- Skilled in GDS and other booking tools used by CWT.
Primary Location
:
Chennai
Employment type
:
Standard
Job Family
:
Travel Counselor
Scope
:
Country
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Nov 29, 2023
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