Operations Processor
5 days ago
**Role Summary and Purpose**:
Wells Fargo is seeking an Operations Processor...
**In this role, you will**:
The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.
Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.
When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.
Pool/Queue Assignment:
Cross skilled to more than 1 pool
Example:
Debit Authorization Pool
Amendment
Cancellation (MCAN)
Cover Payments
Return of Funds
Control Function
Urgent Mailbox
**Desired Qualifications**:
- Bachelor's degree holder, preferable business course
- 2 years experience in banking operations (Commercial Banking or CIB)
- Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
- Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
- Good in both verbal and written communication skills
- Good investigation and problem solving skills
- Organizational and detail oriented skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn around time
- Ability to work in changing and fast paced work environment
- Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
- Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve.
**We Value Diversity**
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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