Receptionist
1 month ago
**Job Title: Hospital Receptionist**
Experience: 6 months to 2 years
Company: Perficient Facility Management
Job Location: Nagpur
**Job Summary**:
The Hospital Receptionist With 6 months to 2 years of relevant experience, the Receptionist ensures smooth front desk operations and contributes to a positive and welcoming environment within the healthcare facility.
**Responsibilities**:
**1) Front Desk Operations**:
Greet and assist patients, visitors, and medical staff.
Manage incoming calls, direct inquiries to the appropriate department, and provide accurate information.
**2) Appointment Scheduling**:
Coordinate patient appointments, ensuring accuracy in scheduling and adherence to clinic or hospital protocols.
Confirm appointments and follow up on cancellations or rescheduling as needed.
**3) Patient Registration**:
Collect and verify patient information during check-in, ensuring completeness and accuracy of registration details.
Assist with insurance verification and eligibility checks.
**4) Information Management**:
Maintain up-to-date knowledge of hospital services, departments, and healthcare providers.
Provide information to patients regarding services, policies, and procedures.
**5) Clerical Support**:
Perform general duties, such as filing, photocopying, and data entry.
Assist with the preparation of patient forms and documents.
**6) Customer Service**:
Address patient inquiries and concerns with empathy and professionalism.
Manage difficult situations with tact, seeking assistance from supervisors when necessary.
**7) Collaboration with Medical Staff**:
Liaise with medical and administrative staff to coordinate patient care and resolve issues.
Communicate effectively with other departments to facilitate smooth operations.
**8) Compliance**:
Ensure adherence to privacy standards in handling patient information.
Follow hospital policies and procedures related to patient interactions.
**Qualifications**:
- High school diploma or equivalent; additional education or certification in healthcare administration will be an added advantage.
- 6 months to 2 years of experience as a receptionist in a hospital of 15 beded capacity and above.
Excellent communication and interpersonal skills.
Proficiency in maintaining patient records and basic office software.
**Working Conditions**:
- Work environment involves frequent interaction with patients, medical staff, and other healthcare professionals.
- Adherence to confidentiality and privacy standards is essential.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Microsoft Office: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 7498789310
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