Coordinator, Higg Index

**Coordinator - Higg Index - Verifications**
- Full-time position, flexible / remote in Bangalore, India_

**About Cascale**

Cascale is a global, non-profit alliance of 300 leading apparel, footwear, and têxtile brands, retailers, manufacturers, sourcing agents, service providers, trade associations, NGOs and academic institutions.

Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships,and trusted leadership for industry sustainability.

To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.

**Primary Duties and Responsibilities**

This position will have a technical procedures and process focus, requiring high attention to detail, very good writing skills, and analytical thinking. After an extensive onboarding process, you will work mostly autonomously on maintaining specific procedures and processes that you will own, while also completing various tasks related to the general area of data quality and integrity.

Main areas of responsibility include:
**Technical document revision/enhancement**
- Continue maintenance and enhancement of specific documents associated with the current verification program, including but not limited to: Verification Protocol, QA Manual, and VB Requirements.

**Manage verification program operations**

Various engagements and sources of information will inform improvements to existing processes/ protocols/ procedures/ manuals/ policies (framework). It is the role of the Verification Coordinator to obtain the information, evaluate it and act accordingly to ensure the framework is aligned with best practice, user needs and Cascale’s needs. Such engagements and sources of information include:

- Weekly engagement with the Verification Manager and the VPM staff, as well as regular meetings with the Member Expert Teams.
- Monitoring of KPIs to measure effectiveness of the current framework. The Verification Coordinator will also work closely with the Verification Manager to ensure the right KPIs are measured.
- Proactive benchmarking and comparison of Cascale’s framework with other comparable systems.
- Outputs from data quality checks implemented through technology, such as automated quality checks run for each assessment report. And data quality information shared by the other Cascale teams.
- Helpdesk tickets, complaints or investigations, feedback forms, quarterly VB calibration meetings
- Liaise with Facility Tools, Communications, Worldly Support teams to ensure suitable information on and explanation of the framework are available on the Helpdesk and to stakeholders. This may entail development and delivery of presentations/ recordings through webinars, training, training materials and videos.

**Special project support**
- Assist Verification Manager with 1-3 key projects that are identified in our verification evolution strategy.
- Tasks may include research, benchmarking, drafting documentation (protocols, procedures) and/or presentations, project planning, engaging with stakeholders (e.g., through interviews), and similar tasks.

**_ Other areas of responsibility include:_**
- Assisting the Verification Manager with preparation and execution of Member Expert Team meetings involving SAC members and select stakeholders.
- Drafting memos, (research) reports.
- Proofreading reports, presentations, etc.
- Drafting communications on data quality and integrity to assist the Verification Manager and the Membership team to better communicate our process to stakeholders
- Handling of technical Helpdesk tickets associated with Verifications
- Assisting the VPM with preparation of quarterly VB Calibration Webinars

**Skills and Experience Required**
- Enjoys a fast-paced, dynamic, global work environment.
- Customer oriented and motivated to ‘go the extra mile’ to support the organization and its stakeholders.
- Confident self-starter with the ability to take initiative and get things done.
- Keen attention to detail with the patience and rigor to carry out tasks accurately and to a high quality.
- Process-orientation, pro-activeness and ‘continuous improvement’ mentality: developing systemic solutions for day-to-day challenges.
- Motivated to learn and support Cascale to excel in implementing verification-related projects.
- Ability to communicate effectively and work with SAC stakeholders.
- Fully proficient in the English language, including high-quality writt