Calling Executive

2 weeks ago


Pimple Soudagar Pune Maharashtra, India Caratlane Trading Pvt . Ltd. (Bansal Ventures) Full time

**Responsibilities**:
**Customer Outreach**: Initiate outbound calls to potential and existing customers to introduce new jewellery collections, promotions, and exclusive offers.

**Appointment Scheduling**: Schedule appointments for customers to visit our showroom for personalized consultations and viewings.

**Product Knowledge**: Stay informed about the latest jewellery trends, collections, and product details to effectively communicate with customers and address their queries.

**Customer Assistance**: Provide information about product specifications, pricing, and after-sales services. Address customer inquiries and concerns in a professional and courteous manner.

**Database Management**: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the database.

**Sales Follow-Up**: Follow up on leads and inquiries generated through telecalling to encourage conversions and track the progress of potential sales.

**Cross-selling and Upselling**: Identify opportunities for cross-selling complementary products and upselling premium jewellery pieces.

**Requirements**:
Proven experience in telecalling or customer service, preferably in the jewellery or luxury retail industry.

Excellent communication skills and a pleasant phone manner.

Knowledge of jewellery products, materials, and industry trends.

Strong interpersonal skills and the ability to build rapport with customers.

Goal-oriented with a focus on achieving sales targets.

Familiarity with CRM software and database management.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Pimple Soudagar, Pune, Maharashtra (preferred)

Ability to Relocate:

- Pimple Soudagar, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9893035082

Expected Start Date: 20/02/2024


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