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Customer Service Executive
3 weeks ago
**Location**: Gurgaon
- ** Department **:Customer Service
- ** Experience **:3 Years
- ** Qualfication**: A bachelor’s degree in administration or a related field
**Responsibilities**:
- Resolving customer issues brought to your attention.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
**Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Write and speak english fluently
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills.
- **Posted On**: 13 February, 2024
- ** Location**: Gurgaon
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