Customer Support Representative
16 hours ago
Customer Service Representative (Female)
Company Profile
- Amrera Global Solutions (Pvt) Ltd is a leading business process organization for few US Logistics and supply chain solution companies who is offering a wide range of services to customers involved in domestic US transportation and Freight. We help our customers to maximize their revenue by providing tailored made & customized solutions to meet the goals of their business.
Position Summary
- We are looking for a Customer Service Representative to interact with & resolve all valid customer concerns to be dealt with immediately.
Responsibilities
- Customer service representative will be a client’s primary point of contact with a company.
The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Provide product/service information, answer questions, and share accurate and efficient information to relevant clients.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/client service team sales targets and call handling quotas
Keep records of interactions, process accounts and file documents.
**Skills**:
- Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma
**Salary**: From ₹300,000.00 per year
**Benefits**:
- Food provided
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
**Education**:
- Master's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
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