Debt Collector

2 weeks ago

Noida, India Provana Full time

**Position**:Collector

**Department**:Voice

**Process**: 3rd Party Collections/1st Party

**Location**: Noida-Sector 6 (On-site) 5 Days working with rotational off

**Educational Background (Job Requirement)**:
Under-Graduate/Graduate/Drop-Out

**Work Experience**:

- Essential: 0.6-3 Year of Experience in International BPO working for US based 3rd Party collection & 1st Party can be considered with excellent communication skills.
- Desirable: Knowledge of US legal recovery will be an advantage
- Shift timings: Rotational shifts with rotational week offs

**Description of the process**:

- US based voice process. 3rd Party Collections
- Voice based process late-stage debt recovery through outbound / Inbound calls.
- This could be business or consumer.
- Effective communication skills, both verbal & written.
- Thorough knowledge of US 3rd Party collections business
- Knowledge of 3rd Party collection techniques
- Sound computer knowledge with good typing speed with accuracy
- Exposure of working on dialer and manual campaigns
- Understanding of regulations and statues governing 3rd party collections along with different State Laws
- Good reasoning and logical abilities
- Must have good knowledge of FDCPA & State Laws.
- Document the calls to ensure all information is captured.
- Must be able to achieve individual goals and contribute to department goals as required.

Regards,

Vinit Kumar

9289819344
- Key Skills
- debt recovery
- Customer Supportvoice processinbound callsUS ShiftCallingeffective communication skillsNight ShiftCollectionscollectorOutbound Calling
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Provana

After successful initial venture exodus by our founders Sandeep Bhargava & Karen Powell in the year 2011, Provana India Private Limited was established with a goal to step into a niche space of debt collection and credit industry; today, creating its own identity by offering competitive & innovative FinTech products and services to the SME segment of US market. In no time, the company was able to establish its foothold through its brand promising superior quality & service which started to reflect in its speedy revenue growth, and it continues till date. Today, Provana mainly operates in BPM (Business Process Management) space, develops innovative fintech products and provides custom tech solutions to its esteemed list of clients that includes companies from SME & Fortune 100/500. We are very proud to have 1500+ aspiring & talented pool of Provanians’ in our family which we look to expand owing to the large market potential and expansion in our product portfolio and services.

Company Info
- X
- Contact Company:_Provana
- Address:_32,,,Block A, Sector-2 of Phase-1,Noida, NOIDA, Uttar Pradesh, India

**Salary**:
Not Disclosed by Recruiter

Industry:
Banking

Department:
Customer Success, Service & Operations

Role Category:
Voice / Blended

Role:
Customer Retention - Voice / Blended

Employment Type:
Full Time, Permanent

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