See more Collapse

Customer Support Executive

1 month ago

Allahabad, India uCertify Full time

**About uCertify**:Founded in 2004, uCertify is a US Based IT/Education Technology Company with offices in San Francisco, Allahabad, and Noida. uCertify is the leading provider of exam preparation solutions for certification exams from all major IT vendors such as Microsoft and Oracle. We partner with major publishers such as Pearson and McGraw-Hill. uCertify is very well known in the area of education technology. uCertify has won a record 46 CODiE awards in the last ten years including two coveted Best Overall Education Solution Awards in 2015, 2017 and 2022.

**Responsibilities**:

- Diagnose and resolve bugs.
- Ask customers specific questions to get to the bottom of the issue quickly.
- Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.
- Assign unsolved issues to the appropriate internal teams.
- Provide customers with timely and accurate feedback.
- Ascertain that all issues are adequately documented.
- Organize and manage multiple open issues at the same time.
- Prepare timely and accurate reports.
- Notes and guides can be used to record technical knowledge.
- Maintain a relationship with clients and customers.

**Requirements**:

- Computer systems, mobile gadgets, and other tech products are well-understood.
- Ability to troubleshoot and resolve fundamental technical difficulties.
- Knowledge of remote desktop software and help desk software.
- Excellent communication and problem-solving abilities.
- Ability to provide written and verbal step-by-step technical assistance.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.

US Process (Night Shift)

Location : Prayagraj

**Benefits for Employees**:

- Tremendous Growth Opportunity-Upto 3 times growth in 5 years
- Annual Performance Appraisal
- Technology Allowance (laptop is mandatory)
- Punctuality Allowance
- Employee Provident Fund
- Medical Allowance
- Meal Allowance
- Maternity Leave
- 12 weeks
- Paternity Leaves
- 1 week
- Interest-Free Laptop Loan
- Talent Recognition-Star Performer Award
- Promotion from within
- Employee Referral Programs
- Fun At Work
- uCertify Day & Exciting Contest
- Open Door Policy
- Five Day Work Week
- Amazing Learning Opportunities

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9770000983

We have other current jobs related to this field that you can find below

  • Customer Support Executive

    2 weeks ago

    Allahabad, India E-Spirits IT Services Full time

    **Key Requisites** - Need to have Excellent comm. skills in English-Verbal & Written. - Comfortable for a UK Shift. - Understanding of customer service. - Undergraduate with experience can apply. **Other Details** Industry: BPO/ITES Functional Area: ITES / BPO / KPO / Customer Service / Operations Employment Type: PERMANENT **Overview** Location:...

  • Customer Executive

    5 days ago

    Allahabad, Uttar Pradesh, India PepsiCo Full time

    OverviewGeneral Purpose(Job Overview)CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability.The CE will help distributor expand his business by coaching and working...

  • Customer Support Associate

    1 week ago

    Allahabad, India OAC Full time

    The age of the CSA should not be less than 22 years and not more than 28 years, at the time of engagement. Educational Qualification Key Skills **Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: -...

  • Customer Relationship Executive

    3 weeks ago

    Allahabad, India Innovsource Full time

    Airtel Broadband Profile: - Castomar Relationship executive Education: - B.B.A,MBA, Graduation **Salary**: - 15k inhand PF ESI incentive Experience: - Sales experience, Telcom experience Good communication skills Location: - Lucknow, Allahabad, Kanpur GG **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance -...

  • Customer Support Associate

    6 days ago

    Allahabad, India OAC Full time

    Age The age of the CSA should not be less than 22 years and not more than 28 years, at the time of engagement. Educational Qualification Key Skills 7 Experience 2 Years 8 Remuneration (i) The Renumeration shall be in range of '30,000-'40,000 per month depending upon the individual qualification & experience. **Job Types**: Full-time, Regular /...

  • Support Engineer

    4 weeks ago

    Allahabad, India Ericsson Full time

    Description Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology...

  • Support Engineer

    4 weeks ago

    Allahabad, India Ericsson Full time

    Job Description Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology...

  • Support Engineer

    4 weeks ago

    allahabad, India Ericsson Full time

    Description Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology...

  • Support Engineer

    5 days ago

    Allahabad, Uttar Pradesh, India Ericsson Full time

    Job Description Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology...

  • Customer Care Executive

    2 weeks ago

    Allahabad, India Kepler Voice Full time

    **Company**: Kepler Voice International BPO **Job** **role**: Customer Care Executive-Outbound (Financial Advisor) **Skills**: Fluency in English Communication, Computers basics **Salary**: 10k to 20k + (incentives and perks on top) Work from the office. No work from home available. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...

  • Support Staff

    5 days ago

    Allahabad, India Prayag Broadband Pvt. Ltd. Full time

    **Job Summary** Responsible for providing support to technical Engineers. **Responsibilities and Duties** - Work on Fiber Optics cable laying. - Provide support to Marketing Manager to boost sale. - Work on Internet Tower to help Technician. - Participate in the escalation process under the direction of the Team Manager. - Note and communicate any...

  • Customer Service Executive

    3 weeks ago

    Allahabad, India Glitter Choli Full time

    **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature - Love for fashion and lifestyle products - Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs - Ability to create/analyze reports and give recommendations. - Ability to remain...

  • Customer Care Executive

    5 days ago

    Allahabad, Uttar Pradesh, India Aqua soft water solutions Full time

    All customers complaint attend book maintaining. One year, Good communication skills, graduation.Salary: ₹8, ₹10,000.00 per monthSchedule: Day shiftAbility to commute/relocate: Prayagraj,Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)Education: Bachelor's (preferred)Experience: Customer relationship management: 1...

  • Customer Service Executive

    4 weeks ago

    Allahabad, India Glitter Choli Full time

    **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature - Love for fashion and lifestyle products - Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs - Ability to create/analyze reports and give recommendations. - Ability to remain...

  • Customer Service Executive

    2 weeks ago

    Allahabad, India Glitter Choli Full time

    We are a fast-growing start-up with office in Allahabad and diverse team members. We are always looking for experienced, talented, and fun people who share our passion and goal - bringing the best of Indian-influenced style and brands to the world. **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature -...

  • Customer Care Executive

    3 weeks ago

    Allahabad, India Kepler Voice Full time

    **Company**: Kepler Voice International BPO **Job** **role**: Customer Care Executive-Outbound (US Healthcare Process) **Skills**: Fluency in English Communication, Computers basics **Salary**: 10k to 20k + (incentives and perks on top) Work from the office. No work from home available. **Job Types**: Full-time, Permanent, Fresher **Salary**:...

  • Customer Service Executive

    3 weeks ago

    Allahabad, India Glitter Choli Full time

    We are a fast-growing start-up with office in Allahabad and diverse team members. We are always looking for experienced, talented, and fun people who share our passion and goal - bringing the best of Indian-influenced style and brands to the world. **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature -...

  • Customer Service Executive

    5 days ago

    Allahabad, Uttar Pradesh, India Glitter Choli Full time

    We are a fast-growing start-up with office in Allahabad and diverse team members. We are always looking for experienced, talented, and fun people who share our passion and goal - bringing the best of Indian-influenced style and brands to the world.Responsibilities:Requirements: Excellent Verbal and Written communication Ambitious in nature Love for fashion...

  • Customer Service Executive

    5 days ago

    Allahabad, Uttar Pradesh, India Glitter Choli Full time

    Responsibilities:Requirements: Excellent Verbal and Written communication Ambitious in nature Love for fashion and lifestyle products Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs Ability to create/analyze reports and give recommendations. Ability to remain flexible and willing...

  • Support Staff

    5 days ago

    Allahabad, Uttar Pradesh, India Prayag Broadband Pvt. Ltd. Full time

    Job SummaryResponsible for providing support to technical Engineers.Responsibilities and Duties Work on Fiber Optics cable laying. Provide support to Marketing Manager to boost sale. Work on Internet Tower to help Technician. Participate in the escalation process under the direction of the Team Manager. Note and communicate any new/unresolved issues relating...