Boc Buk

Job Title: BOC BUK - Transformation & COO

Location: Noida

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Structured hybrid role:
Introduction:
ï‚- Support designing & refresh of operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework.

ï‚- Support defining the MI and reporting mechanism which is required to support BGSC ExCo to give a view around service performance and deliver a robust Service performance review mechanism to derive continuous improvement opportunities to enable service improvement.

ï‚- Establish and maintain deep engagement with Service provider/managers to ensure Service Management is involved in service reviews and for process facilitation around any change in existing or new service, relevant control awareness and implementation

ï‚- Face off internal/external service reviews/ Service Management audits/Control testing with relevant stakeholders.

ï‚- Ensure Service Management framework is aligned with BX Management office, Service Owner & Head of Business priorities and progress is reported on a regular basis.

ï‚- Develop and maintain relationships with service providers in BGSC locally in India.

ï‚- Supporting BGSC’s alignment with Group strategy and programmes, quantifiably, from formation through to implementation

ï‚- Drive and lead the strategy and transformation initiatives for BGSC Service Management, working in close collaboration within BX Management office, partnering on critical and strategic projects.

ï‚- Monitor service performance standards & reporting critical service levels, controls, and cost metrics.

ï‚- Regular monthly notifications of service performance MI updates/requirements and support for inputs to service portal

ï‚- Conduit to resolution of identified issues raised by service recipients, managing resolution plans and working with stakeholders to mitigate and remediate as appropriate.

ï‚- Working closely with the BX service management and AR CoE teams to ensure regulatory compliance.

ï‚- Liaise with India BGSC colleagues to develop/produce holistic MI to reflect the contribution of the UK team to the overall entity.

What will you be doing?

Service Delivery (70%)
- Represent BGSC within BX Service Management office, BUK & BI businesses, being the primary contact for issue-escalation and resolution.
- Oversee all IGAs/SLAs for BGSC services to and from BX, BUK & BI, working closely with the Governance Function to ensure compliance.
- Be the point of contact in relation to services from BGSC, critically evaluating all proposals to ensure that they make sense through both a Financial and Performance-risk lens.
- Assist the Head of BGSC UK Branch - India Service Management in developing strategic initiatives, exploring opportunities, and developing Business plans as required.
- Support analysing and remediating BGSC service cost breaks and accurate reporting of the same.
- Co-ordinate and be the point of contact with onshore service managers to assist/action on any queries/deliverables.
- Provide oversight to the Regulated Services that are performed out of BGSC and support the implementation and execution of necessary controls around those services.

Strategy, Governance and Analytics (20%)
- Support the engagement with BX Service Management office and global service recipients to ensure a joined-up view of service, costs and benefits of BGSC services.
- Develop, produce, and circulate/socialise monthly MI (quantitative / qualitative) for BGSC; lead regularly monthly review meeting with Head of BGSC UK.
- Support the management of India Service Management in meeting the service management, external and internal audit requirements.
- Support the Governance & control function, liaising closely to ensure compliance to standards.

Risk and Control Objective (10%)
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

What we’re looking for:

- Awareness of the BGSC business
- Understanding of Barclays’ processes
- Excellent Stakeholder management skills
- Advanced knowledge of Microsoft office tools, especially Powerpoint
- Graduate / post graduate.

Skills that will help you in the role:

- Understanding of the legal construct for BGSC and BX service management construct
- Excellent interpersona