Tele Caller

5 months ago

India First Career Centre Full time

**Job Detail**:
***
- Job ID
- 9335
- Offered Salary
- 1000
- Experience
- Less Than 1 Year
- Gender
- Female
- Industry
- Finance
- Qualifications
- Degree Bachelor

***

The job description (JD) of a Telecaller, also known as a Telemarketer or Call Center Representative, typically includes the following responsibilities and qualifications.

**Telecaller Job Description**:
**Responsibilities**:

- **Outbound Calls**: Make outbound calls to potential customers or clients with the aim of selling a product or service, generating leads, or conducting surveys.
- **Customer Service**: Handle inbound calls from customers, address their inquiries, provide information about products/services, and resolve issues or complaints.
- **Product/Service Knowledge**: Acquire a thorough understanding of the products or services being offered to effectively communicate features and benefits to potential customers.
- **Sales Pitch**: Develop and deliver a persuasive sales pitch to encourage potential customers to make a purchase or take a desired action.
- **Maintain Customer Database**: Update and maintain accurate records of customer interactions, transactions, and details.
- **Achieve Sales Targets**: Work towards achieving individual or team sales targets and contribute to the overall success of the sales team.
- **Follow-up Calls**: Conduct follow-up calls to existing customers to ensure satisfaction, promote additional products/services, or address any concerns.
- **Feedback Collection**: Gather feedback from customers and provide insights to the sales and marketing teams for continuous improvement.
- **Adhere to Scripts and Guidelines**: Follow established scripts and guidelines to maintain consistency in communication and adhere to company policies.
- **Time Management**: Efficiently manage time to maximize the number of calls and achieve daily, weekly, or monthly targets.

**Qualifications**:

- **Communication Skills**: Excellent verbal communication skills with the ability to articulate information clearly and persuasively.
- **Listening Skills**: Attentive listening skills to understand customer needs and concerns.
- **Patience and Persistence**: Patience in handling customer queries and persistence in achieving sales goals.
- **Computer Literacy**: Basic computer skills for updating customer records and using relevant software.
- **Negotiation Skills**: Ability to negotiate and persuade customers effectively.
- **Customer-Focused**: A customer-centric approach with a focus on delivering a positive customer experience.
- **Teamwork**: Ability to work collaboratively with team members and other departments.
- **Resilience**: Ability to handle rejection and maintain a positive attitude.
- **Adaptability**: Flexibility to adapt to changing scripts, products, or processes.
- **Ethical Conduct**: Maintain high ethical standards in sales practices

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