Customer Support Executive

3 weeks ago


Gurgaon, India Hike Education Full time

**WORK FROM OFFICE FEMALE CANDIATES ONLY **

Industry
- EdTech

Working days - 6

Salary
- Negotiable

Joining date
- 29th May 2023

Experience
- 6 months to 3 years

Location
- Gurugram, Udyog vihar phase V

Job Description
- Outbound call process (min. 100 - 120 calls in a day).

Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 8750304821



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